Returns Policy

The Buyer must inspect the Goods immediately on receipt and must within 3 days of delivery of the Goods give written notice, including a photograph, to Meadowmania of any defect in quantity, quality or condition apparent on reasonable inspection. 

Where the Buyer provides notice to Meadowmania, such notice must provide a reasonable explanation of why the Buyer considers the Goods to be unsatisfactory, and a photograph as evidence. Meadowmania reserves the right to inspect the Goods and any land or premises where the Goods are being kept.

Non-perishable items are entitled to be refunded, returned or exchanged based on a complaint being accepted by Meadowmania and will be considered on a case-by-case basis.

Meadowmania shall not be liable for the Goods in the following circumstances:

1. The Buyer makes further use of the Goods after giving notice as above;

2. The defect arises because the Buyer failed to follow Meadowmania’s instructions as to the storage, use and maintenance of the Goods or (if there are none) good industry practice regarding the same;

3. The defect arises as a result of Meadowmania following any specification of the Buyer;

4. The Buyer alters or multiplies the Goods;

5. The defect arises as a result of wilful damage, negligence, or abnormal storage or working conditions;

6. The Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

We do not offer free returns. To return a non-perishable item within 30 days of purchase, please email shop@meadowmania.co.uk to start the returns process.

As plugs, bulbs and 9cm pots are perishable items we will not normally accept returns or issue refunds; this is at our discretion. As plants are classed as perishable goods in the Consumer Rights Act 2015, the usual 14 day cooling off period does not apply.